Through an analysis of the decision in Moffatt v Air Canada 2024 BCCRT 149, this piece unpacks some of the issues raised in the context of private law when chatbots provide inaccurate information. As the authors point out, it is important to frame the issues properly, and the critical point is whether the chatbot in question is deterministic or non-deterministic. To that end, it is also important that lawyers continue to keep up to date with developments in technology.